Overview
A Virtual Private Network (VPN) is used to connect securely to a remote network via the Internet. This is especially important if you are traveling and using an unfamiliar network (I.e. airports, coffee shops, etc.) PSU maintains a VPN so that employees can access files, applications, printers, and other resources on the office network without compromising security.
In addition to accessing PSU services off campus via myPlymouth, you can access many of Plymouth State Universityâs networked resources remotely, using Plymouthâs Virtual Private Network (âVPNâ). For example, you may wish to access network file shares from off-campus, or use Banner INB while working from home. You do NOT need to use this service if you only wish to use email or access Moodle via myPlymouth.
. Virtual Pulse Secure Appliance (PSA-V) Note: From 9.1R1 release onwards, VA-DTE is not supported. Note: From 9.0R1 release, Pulse Secure has begun the End-of-Life (EOL) process for the VA-SPE virtual appliance. In its place, Pulse Secure has launched the new PSA-V series of virtual appliances designed for use in the data center. Installing Pulse Secure on Windows, Mac OS X and Linux Computers Installing Pulse Secure on Windows, Mac OS X and Linux Computers For most LSE staff, students and researchers, the standard remote access service should provide an off-campus route to all the files, email, standard applications and systems you need. Installing Pulse Secure on Mac OS 10.13 or 10.14. Download the Pulse Secure Desktop client for Mac OS X. Click on the file to extract the installer. Double click on the pkg file to initiate the install process. Once the installer begins, click Continue. Click Install to begin the installation. MacOS Catalina 10.15 is not officially qualified yet by Pulse Secure and it has been identified that the host checker components are not working correctly on Catalina. Only way to allow the Catalina is by temp. Disabling the host checker restrictions for them i.e. The rollout has started! I could download the new version 9.1.3 from our company's software portal and it works like a charm. Now I am back online with my Mac and MacOS Catalina. Thanks, Pulse Secure team! To all others who suffer from this issue: Talk to your IT-department, maybe they can also already access and provide the new version 9.1.3.
Install and Configure Pulse Secure client for Windows and Mac OS X
Please use the following instructions to configure your new VPN client.
After installing, users should set the VPN Server as:vpn.plymouth.edu
Step 1:
Download the installer that is appropriate for your OS.
Windows Mac Linux
Windows
Windows 32 bit
Windows 32 bit Pulse Secure Installer 9.1r8
Windows 64 bit
Windows 64 bit Pulse Secure Installer 9.1r8
Step 2:
Run the downloaded installer.
Note: Some users on OSX may need to command-click/control-click, and then select âOpenâ if an error about an unidentified developer is encountered.
Step 3:
1. Launch the now-installed application.
2. Click the â+â button to add a new connection
3. Enter vpn.plymouth.edu for the Server URL and âPSU VPNâ for the Name.
If âTypeâ is requested, choose the option that lists SSL-VPN. 4. Click Add. 5. Click Connect, and enter your myPlymouth username and password into the form, clicking Connect again.
You should now be successfully connected and able to access Plymouth State University resources.
Mac
Apple OS X
Apple OS X Pulse Secure VPN Installer 9.1r8
Step 2:
Run the downloaded installer located in your downloads folder. Follow the instructions to install Pulse Secure.
Note: Some users on OSX may need to command-click/control-click, and then select âOpenâ if an error about an unidentified developer is encountered.
Step 3:
3. Enter vpn.plymouth.edu for the Server URL and âPSU VPNâ for the Name. If âTypeâ is requested, choose the option that lists SSL- VPN.
4. Click Add.
5. Click Connect, and enter your myPlymouth username (NOT [email protected]) and password into the form, clicking Connect again. If you receive a notice about 'You are about to authenticate to an untrusted server...' select OK.
You should now be successfully connected and able to access Plymouth State University resources.
Linux
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If installing Linux, follow text instructions, and if you have any issues, please call the ITS Helpdesk at 603-535-2929.
The Pulse Secure client app is available for iOS and Android mobile operating systems. Visit the Google Play Store or Apple App Store to obtain it.
The FAU VPN service allows approved faculty and staff to access certain secure on-campus resources. The VPN supports Windows 8.1 and 10 (64bit), Mac OSX 10.13 and later, Android 7.0 or later, and Apple iOS 12 or later. If you would like to request VPN access, please open a service request at the FAU Help Desk http://helpdesk.fau.edu or call 561-297-3999.
Accessing the VPN network
Once your VPN access has been approved, please download & install the VPN Client Software installation file that is appropriate for your operating system. When setting up the URL to connect to in the Pulse Secure client, use the following URLhttps://vpn.fau.edu or see the instructions below for the 'Pulse Secure' mobile access.
**NOTE** You must have two-factor authentication enabled to use our VPN services. See Information below.
Desktop and Laptop ClientsWindows (Including Surface Pro Tablets)
Only 64-bit versions of Windows 8.1 and Windows 10 are supported.
Install the Pulse Secure windows client software if you are running Windows and then follow these instructions: Pulse Secure Windows Instructions
Macintosh
Only macOS 10.14 and later is supported. If you are running an older version of macOS, you will need to upgrade it before installing the VPN client software.
Install the Pulse Secure macOS client software if you are running macOS then follow these instructions: Pulse Secure Mac Instructions
Mobile Clients - Tablets and PhonesiOS (iPhone / iPad)
Only Apple iOS 12 or later is supported.
**NOTE** if you have the old Junos Pulse IOS Mobile client installed, please uninstall that client before installing the 'Pulse Secure' client.
Android (Android Tablets and Phones)Pulse Secure Mac Os Download
Only Android 7.0 or later is supported.
Pulse Secure On Mac
**NOTE** if you have the old Junos Pulse Android client installed, please uninstall that client before installing the 'Pulse Secure' client.
Two-factor Authentication
Windows and Macintosh VPN clients provide access to sensitive services that the iOS and Android clients do not. For this reason, the Windows and Macintosh VPN clients will prompt a user for a secondary password.
When using the Windows or Macintosh VPN client, you will be prompted for a second login after entering your FAU NetID username and password and trying to connect to the VPN like normal. Enter one of the following into the secondary password field depending on the options you selected when enrolling for Duo two-factor:
Alternatively, if you have key FOB, you can enter the code into the secondary password field.
More information on this process including sample screenshots can be found at the following site: https://guide.duo.com/pulse
If you still need to enroll in two-factor authentication, please visit: https://www.fau.edu/oit/accounts/mfa.php Backup / Disaster Recovery VPN
A backup VPN is located at the Northwest Regional Datacenter (NWRDC). This VPN has the same access as the main VPN detailed above, but may be used whenever the main VPN is not available or in a disaster recovery situation. To utilize the backup VPN, add a second connection to your Pulse Secure client using the instructions above but substitute
https://vpnnw.fau.edu
as the connection URL. Please note that this backup VPN connection is slower than the main VPN connection so it should only be used when the main VPN is unavailable.
Note: VPN client upgrades are installed automatically from the server as needed after the initial client installation. These are necessary to keep the client software up to date.
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December 2020
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